Our top priority is to provide our customers with the highest level of service available anywhere! The following is
a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
J.V., Boston, MA
"I have been a customer of Replacements for many years now. I have been completing my Great-Grandmother's and my Grandmother's china sets for my granddaughters. Several years ago, I called and ordered a very hard to find cookie jar for one of the sets. I told the representative how excited I was to have found that particular piece and why. The next day, however, I received an email telling me that the item was no longer available. Then, to my surprise, I received a phone call from the Replacement representative, explaining that she had gone looking for the cookie jar and found it. She was calling to tell me that if I still wanted it, she would be glad to ship it to me! I was thrilled to add the cookie jar to the set and equally thrilled that someone had cared enough to check into my order that carefully. Replacement's customer service is outstanding and very rare these days!"
J.K., Danville, CA
"Pam found my Wedgewood pattern, for which I have been searching for many years. She held my hand throughout the 'shopping' process and gave me great advice to extend my grandmother's china rather than starting all over with a less-meaningful Lenox pattern. She also helped me complete my sterling set, now I have a complete service for 12! I wanted to let you know that everything arrived, in perfect shape today so that I can set my Thanksgiving table tonight. Thanks again for your wonderful company!"
J.R., Longboat Key, FL
"Your many years of service are appreciated."
I.K., Raleigh, NC
"Thank you for this service!"
S.I., Albuquerque, NM
"LOVE YOUR SITE! I have ordered and received pieces to one of my china sets that were just perfect. I have more to order, and a couple more china sets to complete, and I will be doing it through Replacements.com. They provide wonderful lists of what they have available, prices, etc, and even pictures when available. You guys were wonderful in helping me to complete my set of Christmas china. Thanks again - I look forward to ordering more from you."
B.W., Lincoln, NE
B.B., Hartford, WI
"I love Replacements. They truly strive to help people replace the irreplaceable. Thanks!"
W.D., Northridge, CA
"Love you guys!!"
B.K., Dennisport, MA
"The bowls I just received are fabulous! They arrived in perfect condition, so cleverly and carefully packed. I appreciate the superior service."
P.J., Thousand Oaks, CA
"Selection, product, service and communication has consistently been no less than excellent."
M.O.C., Silver Spring, MD
"I really think you offer a wonderful service and can't wait to get my plates!"
C.D., Morrisville, NC
"I've been to the store, and always leave happy."
G.K., Brooksville, FL
"Replacements is one of the most necessary services in existence."
A.E., Minot, ND
"Your website is a lifesaver!! I love that I can try to replace my pattern instead of buying a new one."
M.C., Springfield, MA
"I've known about your company for many years. Really glad you are out there for people!"
A.G., North Hills, CA
J.W., Santa Rosa, FL
"Really glad your company exists. Whenever someone breaks a piece of my good china or my everyday stuff, I don't fret because I know that if the stores don't have it you will find it for me."
S.B., Fresno, CA
"Love this website!!"
J.P., Orinda, CA
"You are the best!"
R.B., Alberta, Canada
"We enjoy shopping for our china and glassware at Replacements. Your website is very user-friendly, and the search engine gets us quickly to where we need to go. The email reminders of new items in our preferred patterns are very helpful. Your packing is superb! Everything arrives in perfect condition."
C.C., Shoreline, WA
"I think it is hard when you select a dishware/china pattern and later find out that it has been discontinued. Your company makes it possible to expand you dishware/china and also replace missing and/or broken pieces. I feel very fortunate to know about your company and will continue to take advantage of your services. Thank you."
E.M., Ontario, Canada
"We are very happy with the service having obtained replacements both by mail and twice actually went to your site in McLeansville NC. It is a fantastic place to see; not only for China but silverware as well. Many collectable items. For those interested in China and silverware it is a must see at least once in a lifetime Mecca."
C.W., Glen Ellyn, IL
"This is a great service, we have been using for many years."
J.C., Abingdon, MD
"You are the only company that I deal with. Great service."
J.H., Hermitage, TN
"Have ordered before and very satisfied."
I.S., Wichita, KS
"Very courteous personnel."
M.G., Brooklyn, NY
S.B., Covington, GA
"This is the best site ever!!!!!"
J.H., Sedona, AZ
"So happy to have found you."
B.M., Manasquan, NJ
"Always had a good experience with you guys!"
G.K., Cranberry Township, PA
"Long time customer. Thanks for this service!"
M.T., Brookline, MA
"Thank you! You're wonderful. Your pattern ID service is so great and those employees so smart! They were able to ID a set of Lenox dinner plates that I found in an antique store and then they recommended a pattern that might work with them. Now if you ask me, that's mighty fine service. Thanks again for the help."
B.T., The Villages, FL
"So pleased with quick delivery and excellent packaging on my recent delivery! Thank you!"
M.L., Camillus, NY
"The ease of your site makes it so comfortable for a less than savvy "computerite" as me to find and use it. Your customer service reps that answer the phones are polite, friendly AND PATIENT. Again, thank you , thank you for this service. I tell everyone."
K.L., Sartell, MN
"I love your site. Very user friendly."
J.S., Macedon, NY
"Registered with Replacements, Ltd. for many years. Had wonderful luck finding pieces to replace in an English china set. Great service and fast shipping. I am so thankful that there is a place to find these out of date pieces."
M.T., Wadsworth, OH
"LOVE YOU GUYS! Found my hard to replace color of dinnerware! Also, everything I have ever bought from your company is packaged tight and secure. Your inventory can't be beat!"
C.W., Beaumont, TX
"Love your business! The quality of your service is sterling!"
K.G., Barrington, IL
"I have ordered from you before and have always been happy with what I got."
N.S., Otsego, MN
"This site is very helpful!"
More Pages of Letters From Our Customers!